General FAQ’s
What is Paintsy?
Paintsy is a company that makes really cool paint-by-number kits. These kits let anyone, even if you’ve never painted before, create amazing art by just following simple steps. We have lots of different designs, like animals, nature, cities, and even seasonal themes like Halloween and Christmas. Whether you want to paint something for yourself or give it as a gift, Paintsy makes it easy and fun to create something beautiful!
What is PBN (Paint By Numbers)?
Paint By Numbers (PBN) is a fun and easy way to paint! You get a canvas with numbers on it, and each number matches a paint color. All you do is fill in the sections with the right colors, and before you know it, you've created a cool painting. It’s great for relaxing and feeling creative, even if you’ve never painted before. You get to make awesome art, and it's super fun!
Do I need to be good at art to enjoy a Paint by Numbers kit?
Not at all! Our kits are designed for all skill levels. They come with easy-to-follow instructions, making it simple for beginners to create beautiful art, while still offering a satisfying project for more experienced artists.
What if I run out of paint before I finish?
We ship more than enough paint with our kits. However, if you do run out, contact us and we'll send you a free paint refill for the colors you need.
What material is your paint and how quickly does it dry?
Our kits come with high-quality, fast-drying acrylic paints, perfect for the Paint by Numbers technique. You'll enjoy vibrant colors that dry quickly for a seamless painting experience.
How long will it take for me to complete a Paint by Numbers kit?
Completion time varies, but on average, a standard-sized kit can take anywhere from 6 to 12 hours of painting time. We encourage painters to work at their own pace for the most enjoyable experience.
Orders & shipping
How long is the delivery time?
All of our orders take on average 7-10 days to be delivered! The reason why is simply because we have our own machines that print the designs and we are only able to print a specific amount every single day and the printing process does take some time!
Do you ship to my country?
Yes, we ship internationally to almost every country available!
How can I track my order
After you have placed your order within 24-48 hours you wil receive your tracking code by email and you can track your order through our website from the tracking page.
Can I cancel my order?
You can only cancel your order witihn 24 hours of ordering, IF your order has not been processed yet.
Sometimes orders do get processed much quicker in that instance a cancellation would not be applicable.
How can I get a refund?
If you want to receive a refund please go through our refund policy to see if you can apply for a refund/